*The reservation confirmation is only an estimate. Final charges will be based on the actual time of service rounded up by 15 minutes increments. The actual time of service includes the additional time the chauffeur will need to sweep the vehicle for items left behind after the final drop-off. The customer will be responsible for the cost to return any item left behind to its rightful owner if passengers depart before the vehicle sweep is completed.
*All reservations are billed garage-to-garage: the customer is billed from the time the car leaves our garage until the time the car returns to the garage.
*Hourly minimums for hourly-as-directed or wait-and-return reservations depend on the day of the week, and the special event policy in effect. Confirm the hourly minimum applicable to your reservation with our customer service agent.
*All hourly reservations are billed for the total number of hours reserved by the customer, even if the actual time used is less than the reserved number of hours.
*The base rate for your reservation is guaranteed for up to 12 months. However, all incidental charges such as fuel surcharge, credit card processing fees, Standard Transportation Charge (STC), airport fees, and taxes are subject to change as necessary any time and without notice until the scheduled service is provided.
*The company is not responsible for deviations or service failures caused by accidents, road closures, flight delays, breakdowns, inclement weather, traffic, or any other conditions beyond our control. If any such condition prevents us from providing the scheduled transportation services, the maximum liability the company will assume shall not exceed the projected total cost of the scheduled transportation service.
*Our sprinters can accommodate for their maximum seating capacity only with minimal luggage capacity.
*The company does not provide a car seat. If a car seat is used, the customer will be responsible for its installation to assume total liabilities.
*Any reservations scheduled between 10:00 pm and 06:00 am will incur a $15 Off Hours Fee.
*A $25 Holiday Surcharge will be added for New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and both Christmas Eve and New Year's Eve starting at 5:00 PM.
*A $50 pet fee will be added for each pet NOT in a crate, except for service animals. But the passenger must disclose at the time of booking that they will have a pet and the pet must be always on a leach for safety reasons.
*Customer will be responsible for any damage caused by any passenger or any pet NOT in a crate above and beyond the pet fee.
*Any parking fees or tolls are additional and will be billed at cost.
*The customer is financially responsible for any overnight lodging for the driver whenever required.
*Gratuity for drivers is not included in the total amount. All Tips received are remitted in full to the chauffeur.
*The company and the chauffeur reserve the right to terminate a trip for unruly, threatening, or unsafe behavior by passengers at any time.
*Special event policy applies for each special event. If a special event policy does not exist for an event such as concert, game, race, festival, and more, all transfers to and from those events will be converted into hourly-as-directed and billed garage-to-garage. The customer will be responsible for the event traffic that may increase the number of billable hours above the hourly minimums. Customers are responsible to disclose the occasion for their transportation needs for a proper quote at the time of booking.
*The customer can make changes as necessary within the free cancellation period provided the company has the logistics to accommodate. When the free cancellation window closes, any request to make changes may result in the rebooking of a new service and the initial service billed as scheduled.
*Cancellation Policy 14 days previous service date.
*The company is not responsible if the passenger misses his/her flight. If the passenger is “No shows” the customer will be responsible for the projected total cost of the reservation.
*The company reserves the right to bill hourly for any airport pick up if the passengers are scheduled to arrive onboard different flights.
*Wait time applies to all transfer reservations after the grace period ends and is billed per minute increment at the vehicle type’s hourly rate. Grace periods: · non-airport pickups – 15 minutes · Domestic airport arrivals – 30 minutes · International airport arrivals – 60 minutes
*A $25 stop fee applies for the 1st stop less than 2 miles out of the scheduled route for a maximum of 15 minutes. Wait time applies on top of the fee after the grace period ends. Any additional stops after the 1st stop or any stop more than 2 miles outside the scheduled route will turn the reservation hourly with the applicable minimum billable hours.
*Cleaning fee: · A biohazard cleaning fee of $400 per occurrence applies for cleaning and sanitation if a passenger got sick. · A cleaning fee of $250 applies for cleaning and sanitation for all other detailed cleaning required if the passengers trash the vehicle. · A cleaning fee equal to 8 hours of the vehicle's applicable rate applies for the ionization process needed to remove any smoke odor.
*Customer is responsible to review the details of the reservation confirmation for accuracy and to reply to this email with the right information if anything herein is incorrect. The company will not assume any liability for service failure if any information herein is incorrect and the customer failed to review and submit the necessary correction.
*ALL DEPOSITS ARE NON-REFUNDABLE
*In the event that a minimum of 5 passengers is not reached for a scheduled tour, TravelTuring reserves the right to cancel the trip. In such cases, all affected passengers will be entitled to a full refund of their ticket purchase.
